Case Study

Client confidentiality is of paramount importance, so I’ve omitted my client’s name from the detailed case study below. But to find out more or to arrange to speak to them directly, please call me on 0141 363 0130 or drop me an email at

Hitting a business plateau doesn’t have to be the start of a slippery slope...

The Business:

A successful IT support services business, servicing small and medium businesses in Scotland. With consistent, predictable levels of service and genuine interest in their clients’ IT well-being, they were steadily progressing at a pace the directors were pleased with.  


Since founding in 1988, the business grew to a steady and profitable turnover of £400,000, but all of a sudden the business stalled; they had reached a plateau.

In 2007, they increase turnover by merely £5057 (a disappointing 1.3%) and worse, their profit dropped by £4980. 

Was this the start of a slippery slope? 

Passivity was not an option. The owners couldn't allow their personal earnings to drop (they had bills to pay!) or business growth plans to be shelved. They decided to seek my support. 

What we achieved together:

We soon identified the key numbers in the business, not just cash, profits and capital value, but also sales and operational drivers which truly determine the future success of the business. We held monthly meetings, during which…

  • Key issues were identified.

  • Crystal clear and workable action plans were created.

  • The owners were held to account for the previous month’s successes and failures.  

A bright future beckons:

  • Within 12 months, turnover increased by £180k (a 42% increase)!

  • Profit Increased by 41%.

  • The directors received a 10% increase in pay.

  • Three new members have joined the team in preparation for future growth.

  • Debtor days have decreased from 71 to 63. 

  • Directors installed a direct debit system for customers to drive even better cash flow.

You too can turn your plateau into a platform for future growth.